Shipping policy
Last updated: August 17, 2026
All our orders ship from Canada. Here are our processing times, rates, and what happens if a package gets lost along the way.
1. Processing time
Orders are prepared and handed to the carrier within 1 to 3 business days (excluding weekends and holidays). You receive an email with your tracking number as soon as the package ships.
2. Rates — Canada
| Method | Rate |
|---|---|
| Standard | $12.00 CAD — free on all orders of $75 or more |
| Express | $20.00 CAD |
3. Rates — United States
| Method | Rate |
|---|---|
| Standard — up to 0.5 kg | $7.90 CAD |
| Standard — 0.5 to 1.5 kg | $19.90 CAD |
| Standard — 1.5 to 30 kg | $29.90 CAD |
| Express — up to 1.5 kg | $34.90 CAD |
Free standard shipping to the United States on all orders of $100 CAD or more.
4. International
We ship to a selection of countries. Fees are calculated in real time by Canada Post at checkout, based on package weight and destination.
5. Customs, duties and taxes (outside Canada)
For orders delivered outside Canada, customs duties, taxes or clearance fees may apply upon arrival. These fees are set by the destination country and are the recipient's responsibility. They are not included in the price paid on our site and we have no way to predict or refund them.
If a package is returned to us because these fees were not paid, we refund the price of the products, minus the shipping costs incurred.
6. Delivery times
Once the package is handed to the carrier, delivery times are the carrier's, not ours. They are estimates, not guarantees. Peak periods (holiday season), severe weather and strikes can extend them.
7. Delivery address
Double-check your address before confirming your order. We are not responsible for a package delivered to an incomplete or incorrect address provided at checkout. If the package comes back to us, we can reship it: new shipping fees will apply.
8. Lost, stolen or damaged package
- Package damaged on arrival — send us photos within 48 hours. We will replace it or refund you.
- Package marked "delivered" but nowhere to be found — check with your neighbours and your post office, then contact us: we will open an investigation with the carrier.
- Package lost in transit — we follow up with the carrier and either resend your order or refund you.
9. Contact us
Email : info@tabarcafe.net
Phone : +1 (263) 362-2480