Refund policy

Last updated: August 17, 2026

At Tabar Café, we want you to be fully satisfied with your order. Because we sell a food product, certain hygiene and food-safety rules govern returns. This policy clearly explains what can be returned, and how.

1. Food products: what can be returned

Unopened products — You have 14 days from the delivery of your order to request a return, provided that:

  • the bag or box is sealed and unopened;
  • the packaging is intact, with no signs of use;
  • you can provide your order number.

Opened products — For hygiene and food-safety reasons, coffee or capsules whose packaging has been opened cannot be taken back or resold. They are therefore not eligible for a return.

This does not leave you without recourse. See section 2.

2. Defective, damaged or non-conforming product

If you receive a product that is damaged, expired, altered, or different from the one you ordered, it will be replaced or refunded in full — whether the packaging has been opened or not, and at no cost to you.

Contact us within 48 hours of delivery, with:

  • your order number;
  • one or two photos of the product and its packaging.

We reply within 2 business days and take care of the return or replacement.

3. How to request a return

  1. Write to us at the address listed in section 7, including your order number and the reason.
  2. We confirm whether the return is accepted and send you the return address.
  3. Send the product back in its original packaging, protected for transport.

Never ship a return without our prior written confirmation: a package returned without authorization cannot be processed.

4. Return costs

  • Our mistake, defective or damaged product — we pay for the return.
  • Change of mind (unopened product) — return shipping is at your expense. Initial shipping fees are not refunded.

5. Refund timeline

Once the return is received and inspected, we let you know whether it is accepted. If the return is approved, the refund is issued to the original payment method, generally within 5 to 10 business days. How quickly it appears on your statement then depends on your financial institution.

6. Cancelling an order

You can cancel an order free of charge as long as it has not shipped. Write to us as soon as possible. Once the package has been handed to the carrier, cancellation is no longer possible: the return procedure above applies.

7. Contact us

Tabar Café Inc.
Email : info@tabarcafe.net
Phone : +1 (263) 362-2480
Address : 11301 rue De La Gauchetière, Montréal-Est, Québec H1B 2G6, Canada

8. Your rights

This policy is in addition to the rights granted to you by the Consumer Protection Act (Quebec) and applicable Canadian laws; it does not replace or restrict them.